How EQO Works?

Once you complete sign-up, EQO will send two text messages to the mobile number your provided during sign-up. One contains your EQO password that you will need to log on to EQO, and the other text message contains a link to download EQO. Click on the link to begin downloading EQO. Your phone will ask you for permission to access the internet in order to download EQO to your phone – please say yes. EQO will now begin downloading to your phone. (EQO requires access to the internet to place calls, send messages and instant messages – please insure you have a data / internet plan on your phone).

Once downloaded, EQO will prompt you to start the application, and you’ll be asked for permission to allow EQO to access the internet – please say yes – it may take a few moments for EQO to connect.

Once connected, EQO will ask for permission to upload your address book’s contacts – please say yes. EQO will not store or retain your contact’s personal information for any purpose.

You are now ready to use EQO.

To place a call using EQO, make sure you are connected. If you are NOT connected, “Offline” will appear in the top left corner of your screen.

To connect to EQO, choose “Options”, then “Go Online”.

A message displaying “Connecting” will appear in the top left corner of your screen. You will also notice the EQO logo flashing in the right hand corner of your screen.

Once connected, your account balance and the time will display, and the EQO logo will appear solid orange.

To place a mobile VoIP call or send a text message, scroll down and click on the person you want to contact, or click on “Dial Number” to dial the number directly. A menu of options will appear.

To place a call, click on “Call” or, to send a text message message, click on “Send Message”.

You can call other online EQO users at up to 50% off EQO’s already low calling rates, and text messages between EQO users are FREE -- so the bigger your EQO network, the better it is.

From your phone:

Select “My Contacts” from “Options” menu in EQO, and choose which contact(s) you’d like to receive an automatic invitation from you to join you in using EQO, and then select Invite.

If you see a green bubble next to your contact’s name, simply click on their name, and choose “EQO Call”.

Your call will now be connected and placed up to 50% off EQO’s regular calling rates. Alternatively, you can also send them an EQO Message for FREE!

EQO Text Messages

EQO Messages to other EQO users are always FREE! To send a free EQO Message, simply select a contact with a grey or green chat bubble next to their name (this indicates they are an EQO user) and select “Send EQO Message”.

EQO Messages are displayed in your EQO Text Message inbox. If your friend is online*, they will receive the message right away. If they are offline, they will receive the message the next time they launch EQO on their phone.

*If you want to send a text message to a non-EQO contact, simply select send “EQO Out Text”. Standard EQO texting rates will apply.

Click on the person you want to contact, and choose “Nudge”. A free text message will automatically be sent to that person asking them to get online to talk to you.

Once their status has switched to online (green chat bubble) you can now call that person at up to 50% off EQO’s already low calling rates!

Scroll to the IM tab of EQO on the right.

Select which IM network you’d like to access: MSN, Yahoo!, GoogleTalk, QQ, AIM, ICQ or Jabber, and click on it.

Enter the username and password you normally use to access your account and click on “OK”

Your IM account should now appear with “(connecting)” next to your name.

Once connected, all you IM contacts will appear. Click on a contact, and begin messaging.

To setup another IM account, click on “Options”, then “Add IM Account” and repeat process above.